Tourist information attendant

IMMEDIATE SUPERIOR: Heidi Vanha, general coordinator

POSITION SUMMARY

The tourist information attendant responds to visitors' requests. He/she welcomes, directs, informs, and advises visitors on activities, events, attractions, products, and commercial and tourism products. He/she is also in charge of the mobile reception in the village.

MAIN FUNCTIONS

• Responds to visitors' requests and ensures that he/she has the necessary documentation;
• Keeps informed of municipal, commercial, and tourist activities, events, attractions, products, and services;
• Provides information on municipal, business, and tourism activities, events, attractions, products, and services through the various promotional tools at his/her disposal (in person, by phone, email, mail, social media, etc.);
• Maintain informational materials and literature inventories - for example, maintain restaurant, lodging, and membership lists;
• Check availability of accommodations during weekends and vacation periods;
• Help tourists plan their leisure activities, outings, and stays;
• Encourage extended stays and sightseeing;
• Collects payment from tourists on the sale of promotional and informational items or materials;
• For each visitor, take the necessary information for the daily compilation of statistics and enter the data into the system each day;
• Ensure the general cleanliness of the interior and exterior facilities;
• Perform any other duties as assigned.

SKILLS AND ABILITIES

• Must be able to communicate in French and English
• Knowledge of the municipality, the immediate area, and tourist attractions
• Ability to work independently and as part of a team
• Previous experience in the tourism industry is an asset.